Refund policy

All products undergo careful inspection before shipment; therefore, we do not accept returns or offer refunds unless the product was damaged during shipping and photographic proof is submitted to info@lit-moments.com within 7 days of receiving the product(s). We do not accept returns or exchanges based on product scent preference or fragrance throw expectations. For candles, reed diffusers, and room mist, consider purchasing our discovery kits to help you select fragrances you love before purchasing the full-size product.

If the product is damaged, you may return your unused products within 7 days of delivery for a full refund of the purchase price, excluding shipping and handling. The customer is responsible for paying return shipping charges.

For any return queries, feel free to contact us at info@lit-moments.com.