Shipping policy

Lit Moments Candle Company ships all orders via USPS. Standard processing typically takes 5-7 business days, as candles are poured in small batches and sometimes made to order. Please note that processing time does not include the transit time once the package leaves our studio. You will receive a shipping notification with tracking information once your order has been shipped from our NC Studio.

Once your order has left our studio, we are unable to redirect shipments or liaise with courier services on your behalf. Please get in touch with the carrier directly using the tracking information provided via email. For the protection of the candles during extremely hot weather conditions, we only ship orders Monday through Thursday, excluding holidays.

Currently, Lit Moments Candle Company does not offer international shipping. However, we are actively working to expand our shipping capabilities to reach customers worldwide.

Please be aware that prices are subject to local taxes and shipping fees, if applicable.

Lit Moments Candle Company is not responsible for any misuse of products or improper storage by the customer.

Special shipping rates do not apply to wholesale, bulk, or custom orders. Shipping costs for such orders are calculated at the time of shipping and are based on item weight and dimensions for special orders.