Shipping policy

At Lit Moments, every candle and home fragrance product is thoughtfully handcrafted in small batches to ensure exceptional quality. Many of our products are made to order, allowing us to maintain the highest standards of craftsmanship.

 

Processing Times

Website Orders

Orders placed through our website are typically processed and shipped within 5–7 business days. Processing time does not include carrier transit time. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

 

Custom, Private Label & Wholesale Orders

Custom, private label, corporate gifting, and wholesale orders are individually crafted to meet each client's specifications. Production timelines vary based on order size, product selection, and customization requirements. Most custom orders are completed and shipped within 21 business days. If additional production time is required, we will communicate an estimated completion date throughout the process.

 

Shipping Carrier

Most orders are shipped via USPS, although Lit Moments Candles and Home Fragrances, LLC reserves the right to utilize alternative carriers when necessary to provide the most efficient and reliable delivery service.

 

Shipping During Warm Weather

To help ensure orders containing candles arrive in the best possible condition, we may adjust our shipping schedule during periods of elevated temperatures. Candle orders are generally shipped Monday through Thursday, excluding holidays, to reduce the likelihood of packages remaining in transit over the weekend.

During periods of extreme heat, we may temporarily hold shipments for an additional business day to help prevent heat-related damage. While we take every precaution to protect your order, shipping delays caused by weather or carrier disruptions may occasionally occur. We appreciate your patience and understanding as we prioritize the quality and integrity of every Lit Moments product.

 

Address Accuracy

Please verify that your shipping address is accurate before placing your order. Once an order has been shipped, we are unable to modify the delivery address or redirect a package. Additional shipping charges may apply if an order is returned due to an incorrect address and requires reshipment.

 

Tracking & Delivery

Once your order has been shipped, delivery is the responsibility of the shipping carrier. If your tracking information indicates your package has been delivered but you have not received it, we recommend:

• Allowing 24–48 hours, as carriers may occasionally mark packages as delivered before final delivery.
• Checking around your property, including porches, garages, side entrances, and with neighbors or household members.
• Contacting the shipping carrier directly for assistance or to request GPS delivery information.

While we are happy to assist whenever possible, Lit Moments Candles and Home Fragrances, LLC cannot guarantee refunds or replacements for packages confirmed as delivered by the shipping carrier.

 

International Shipping

At this time, we ship within the United States only. We look forward to expanding our shipping capabilities internationally in the future.

 

Taxes & Shipping Charges

Applicable sales tax and shipping charges are calculated at checkout.

 

Product Care

Once delivered, customers are responsible for the proper storage and care of all Lit Moments products. To preserve product quality, we recommend storing candles and home fragrance products in a cool, dry location away from direct sunlight, excessive heat, and humidity.

 

Shipping Delays

While we strive to meet all estimated processing and delivery timeframes, delays caused by severe weather, carrier disruptions, holidays, or other circumstances beyond our control may occasionally occur. Lit Moments Candles and Home Fragrances, LLC is not responsible for carrier-related shipping delays after an order has been accepted by the shipping carrier. However, we are always happy to assist in tracking your shipment and helping resolve delivery issues whenever possible.