Terms of service

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier to the address provided at checkout, responsibility for the package transfers to the recipient. Lit Moments Candles and Home Fragrances, LLC is not responsible for lost, stolen, or missing packages that have been confirmed as delivered.

If your tracking information indicates your package has been delivered but you have not received it, we recommend the following steps:

• Allow 24–48 hours, as carriers may occasionally mark packages as delivered before they arrive.
• Check around your property, including porches, side entrances, garages, and with household members or neighbors.
• Contact the shipping carrier directly to file a claim or request GPS delivery information.
• If you still need assistance, please contact us at info@lit-moments.com. While we cannot guarantee a replacement or refund for packages confirmed as delivered, we are happy to assist you in working with the carrier to help resolve the issue.

We appreciate your understanding and thank you for supporting Lit Moments.